Question 1

What is Smart Barber?

Accepted Answer

Smart Barber is an on-demand grooming platform that connects customers with professional barbers in Rwanda. You can book barbers for home visits or salon appointments through our mobile app or website.

Question 2

Where is Smart Barber available?

Accepted Answer

Smart Barber is currently available in Rwanda, with coverage across all major districts.

Question 3

How much does it cost to use Smart Barber?

Accepted Answer

For customers, there is no subscription fee. You only pay for the services you book. Prices vary based on the barber and service type, starting from 3,000 RWF.

Question 4

How do I book a barber?

Accepted Answer

Create an account, search for barbers near you, choose your preferred barber and service, select a date and time, then confirm your booking. You will receive instant confirmation and can track your barber in real-time.

Question 5

Can I cancel or reschedule my booking?

Accepted Answer

Yes. You can cancel or reschedule up to 30 minutes before your appointment with no penalty. Cancellations within 30 minutes may incur a 20% fee.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN, Airtel), credit/debit cards (Visa, Mastercard), and in-app wallet payments. All payments are processed securely.

Question 7

What if I am not satisfied with the service?

Accepted Answer

We guarantee quality service. If you are not satisfied, contact our support team within 24 hours for a refund or to rebook with another barber.

Question 8

How do I become a Smart Barber partner?

Accepted Answer

Apply through our website or app, submit required documents (National ID), and wait for verification. Once approved (24-48 hours), set up your profile and start accepting bookings.

Question 9

How much do I earn?

Accepted Answer

You keep 85-92% of each booking, depending on your tier. We have three tiers: Bronze (85%), Gold (90%), and Platinum (92%). Higher tiers unlock with more completed bookings.

Question 10

When and how do I get paid?

Accepted Answer

Payments are released automatically 24 hours after service completion. You can withdraw your earnings anytime to Mobile Money or your bank account.

Question 11

Do I need my own equipment?

Accepted Answer

Yes. Barbers must provide their own professional tools and equipment. For home visits, you will also need transportation to reach customers.

Question 12

How do you verify barbers?

Accepted Answer

All barbers go through thorough verification, including ID checks, license/certificate validation, and reference verification before joining the platform.

Question 13

Are my payments secure?

Accepted Answer

Yes. All payments are processed through secure encrypted payment gateways. We use industry-standard security protocols to protect your financial information.

Question 14

What happens if there is a dispute?

Accepted Answer

Our customer support team handles disputes fairly. Contact us within 24 hours of service, and we will investigate and resolve the issue promptly.

Smart Barber

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For Customers

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